Question 1

Is compensation possible for defective products?

Accepted Answer

In fact, there is no agency responsible for compensation for defective products. 
However, SJ pursues a partnership that helps the growth and success of its clients, not a purchasing or import agency. 
Of course, it is realistically difficult to directly inspect all products purchased or to guarantee 100% compensation for defective products. 
However, we will do our best to help minimize the damage to our customers.
If a defective product is found, a photo or video showing the problem and the quantity of the product corresponding to the problem 
If you attach an inquiry to the 1:1 bulletin board, it will be forwarded to the relevant factory and feedback will be provided after reviewing the compensation agreement. 
However, if there is a problem with the product or it is difficult to check the quantity, compensation may be difficult due to difficult negotiations.

Question 2

What is the delivery time?

Accepted Answer

Usually, you can receive it within 6-7 days after it is received at the local warehouse. 
If the product is in-kind and can be shipped directly from the factory, you can receive it within 10-14 days, 
Products that require production, such as custom/made-to-order, will add a few days depending on the delivery date from the factory.

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Question 3

How is SJ's final unit price made?

Accepted Answer

First, you need to find the raw material factory that manufactures the product. Rather than selling products wholesale or buying from traders you often see on Alibaba, 
Purchasing from the factory that manufactures the product is inevitably cheaper, and it is more efficient and advantageous in terms of long-term quality control, such as feedback on the product.

Second, negotiations must be made based on purchasing power, trust, and skill. Since ancient times, China has been a skillful and seasoned country in commerce. 
We prefer long-term partnerships and offer different prices depending on the transaction partner even for the same product and quantity. 
Factory Direct Purchasing has established guanxi (relationships) with many factories in China, and negotiations with new factories are also conducted by professionals in charge. 
Because of this, we can be confident that the negotiated price for factory direct purchase is lower than anywhere else.

Third, the packaging method must be negotiated. Local logistics costs measured by weight, volume, and box quantity, 
In order to minimize the heavy logistics cost measured by volume, we need to discuss the packaging method as well. 
It is better if there is no empty space inside the box, and local logistics are requested by freight rather than courier to avoid damage during transit. 
Flexible negotiations are required to maintain product quality and reduce logistics costs.

Fourth, the fixed cost of imports should be kept as low as possible. It's unavoidable because it's a tax you have to pay when importing, but 
Regardless of the quantity, it is better to reduce the fixed cost per import as much as possible. 
By importing together with other imports from factory direct purchase, more than 75% of the basic price is reduced.

Fifth, domestic transportation costs after arrival must be flexibly selected between courier and freight transportation depending on the type of product, volume and weight of the box, and distance from the destination. 
There are times when freight is cheaper and more suitable than courier, and vice versa. 
This allows customs to get quotes from multiple partner carriers prior to release and send them immediately in a cheaper way.

I have explained the five main points, but in order to reduce the final purchase cost, professional management is required throughout the purchase process. 
Factory direct purchase provides a quote by calculating the final unit price that includes all costs by saving even a little more in all these processes. 
(However, for large quantities, not samples, this cost is separate as domestic shipping costs cannot be quoted in advance)

Because of this, you can purchase it at a lower unit price than when importing through other agencies or forwarding companies, 
It is convenient to check the purchase price immediately, and it is easier to prove the purchase and save tax by issuing an invoice immediately at the unit price.

Question 4

How to use SJ?

Accepted Answer

1:1 inquiry, phone, text, e-mail, or blog, please contact us and we will guide you.

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